SWITCH edu-ID Help

Frequently used functions:

Frequently asked questions:

Before you contact our Support team, please have a look at the FAQs first.

    If the above information and links do not help, please contact eduid-support@switch.ch.

    SWITCH edu-ID service:

    FAQs for organisations and service providers can be found here.

    You will find information about the Swiss edu-ID project on the project website.

    About the SWITCH edu-ID

    What is the SWITCH edu-ID?

    SWITCH edu-ID is your persistent identity and gives you access to all federated services.

    The account is easy to use, controlled by the user and provides secure access to academic services.

    The service is provided by SWITCH for Swiss universities and their partners.

    • As a student, you can use your account during and even after your studies.
    • As an employee, you can use your account during and even after your employment at a university.
    • As a private individual, you can use your account for your entire lifetime (e.g. to access library services).

    When do I need a SWITCH edu-ID account?

    Your university will tell you whether you need a SWITCH edu-ID account and how to proceed if you are a student or an employee (or applicant).

    Some services only accept SWITCH edu-ID accounts (e.g. SWITCHdrive, SWITCHengines and national licences).

    Do I need a new account if I enrol at another university?

    No. You can and should use your existing SWITCH edu-ID account to register at another university.

    Each person should have ONLY ONE SWITCH edu-ID account so that SWITCH edu-ID can be used to its full potential.

    If you are enrolling at another university, simply check and update your account data at https://eduid.ch/. Link your SWITCH edu-ID to any existing SWITCHaai accounts.

    Do I have to pay for my SWITCH edu-ID?

    No. SWITCH edu-ID is free of charge for you. The costs of this service are borne by the members of the AAI Federation (organisations and/or services). However, services that you use via your SWITCH edu-ID account may be subject to charges.

    Account creation

    How do I create my SWITCH edu-ID account?

    1. Go to the SWITCH edu-ID web application https://eduid.ch/.

    2. Click on the ‘Create account’ button.

    PLEASE NOTE: If this button is not visible, you should not create a new account because there is already an active SWITCH edu-ID session. Please do not create duplicate accounts!
    The button will also not be visible if another person has created an account on the same device. In this situation, open another browser and try using private mode or deleting the browser cookies.

    3. Now select the option you would like to use to create your account:

    a) ‘Create with SWITCHaai’ if you already have a SWITCHaai account.

    You need your SWITCHaai credentials to log in.

    Then agree to release your SWITCHaai data. This data is required to create your SWITCH edu-ID account.

    Choose a secure password, confirm it and click on ‘Create account’. You will receive a confirmation message by e-mail if the SWITCH edu-ID account was activated successfully.

    Now add a private, long-term e-mail address to your account.

    b) ‘Create without SWITCHaai’ if you do not have a SWITCHaai account.

    Enter at least your name and a valid, long-term e-mail address to create the account.

    Choose and confirm a secure password.

    Accept the Terms of Use, complete the CAPTCHA test and click on ‘Create account’.

    An e-mail with a verification token (link) is sent to your e-mail address. Click on the link to activate your account.

    Who is allowed to create or hold a SWITCH edu-ID account?

    Anyone who requires a SWITCH edu-ID account to access one or more services within the AAI Federation.

    SWITCH edu-ID accounts are specifically intended for all anyone with ties to Swiss universities(members, guests, etc.) and users of national services.

    A person should only have one SWITCH edu-ID account (see the Terms of Use).

    Generally speaking, individuals must create their account themselves. In special cases, an organisation may create accounts for its users.

    What is the minimum information I need to provide to create an account?

    The following minimum data is required to create an account:

    - First name

    - Surname

    - A valid e-mail address and

    - A password (which is encrypted).

    You must confirm the password and enter the result of a simple sum (CAPTCHA test).
    Finally, the Terms of Use must be accepted.

    The e-mail address is verified immediately and the account is only activated following successful verification.

    When enrolling at a university, they may request additional data, which must be added when registering a SWITCH edu-ID account. This additional data is required by the university’s registration service and added to your SWITCH edu-ID account.

    What additional data can be stored in my SWITCH edu-ID account?

    - Additional e-mail addresses:If possible, store several e-mail addresses. This considerably reduces the risk of not being able to log in because an e-mail address has become invalid. All e-mail addresses are verified immediately and can then be used for login purposes.

    - Business address and phone number: This information can be added by yourself or by an organisation that you are affiliated with.

    - Date of birth: This information is very helpful for distinguishing between people with the same name and for detecting duplicates.
    Only a few services actually need this information. Access to it is therefore restricted. You can see and decide on a case-by-case basis whether this information may be disclosed to a specific service (by means of consent).

    What is the purpose of the contact e-mail address (primary e-mail address)?

    This is the e-mail address that we can contact you on and that you use regularly. You can use this address to log into your SWITCH edu-ID account and for various services, as well as to reset your password (also other stored e-mail addresses).
    If the contact e-mail address is the only e-mail address in your SWITCH edu-ID account, it should be a long-term one that you will continue to use in the future and that does not have e-mail forwarding activated, e.g. a private e-mail address that you use regularly.

    You can change your contact e-mail address in your account at any time:

    - Use the arrow to set another of your stored e-mail addresses as your contact e-mail address.

    - If you have only one e-mail address, then first add an additional address and then use the arrow to set it as your contact e-mail address.

    Why should I store additional e-mail addresses?

    You can use any of the e-mail addresses stored in your account as a user name for logging in and resetting your password.

    Some services are unable to handle multiple user names and will only accept the contact e-mail address for login purposes.

    If your contact e-mail address becomes invalid or is transferred to another person and you forget to replace that e-mail address in your account, you can log in using one of your additionally stored e-mail addresses or reset your password.

    Additional e-mail addresses also help to prevent the creation of unintentional duplicates.

    We strongly recommend storing a long-term (private) e-mail address in your SWITCH edu-ID account. This allows you to retain access to your account even if you leave your current organisation/university (login, password reset, etc.).

    What is a ‘linked identity’?

    ‘Linked’ means that the identifier of another digital identity has been added to your SWITCH edu-ID account (e.g. the SWITCHaai or ORCID identifier) and possibly other attributes too.

    ‘Linked’ does NOT mean that these accounts are permanently connected to one another or synchronised. The accounts still exist independently of one another (possibly with different user names and passwords).

    When you connect your SWITCH edu-ID account to your SWITCHaai account:

    - Your name and e-mail address are of higher quality, as this information has already been verified by your organisation.
    This also means that certain attributes, such as your name, can be overwritten by verified data provided by your organisation – e.g. by your SWITCHaai account data.

    - Your SWITCHaai identifier is added to your SWITCH edu-ID account. This information is required if your organisation migrates to SWITCH edu-ID and no longer uses SWITCHaai accounts.

    - Information in your SWITCHaai account is also automatically updated within your SWITCH edu-ID account, but not in the opposite direction.

    How can I link my SWITCH edu-ID to my SWITCHaai account?

    a) Linking DURING account creation:

    When you create your SWITCH edu-ID account, you can link it directly to your SWITCHaai account. To do this, select your home organisation as usual and log in with your SWITCHaai credentials. Your SWITCH edu-ID account is then created based on your SWITCHaai account and linked to it.

    b) Linking AFTER account creation:
    If you already have a SWITCH edu-ID account, you can link it to your SWITCHaai account as follows:

    1. Log into your SWITCH edu-ID account.

    2. Scroll down to the ‘Linked Identities’ section.

    3. Click on the + sign for the organisation identity.

    4. Select your organisation from the drop-down list and click on ‘Proceed’.

    5. Log in with your SWITCHaai credentials.

    6. Data added to your SWITCH edu-ID account is now displayed. This information will overwrite existing values in your account, as it is normally of higher quality.

    7. Click on ‘Proceed’ to link the accounts.
    You will then see your SWITCHaai identity (or identities) and the affiliation(s) to organisations that they contain in your SWITCH edu-ID account.

    Password

    I forgot my password. How do I reset it?

    Go to the page https://eduid.ch/web/reset-password/ or click on the ‘Forgot password?’ link at https://edu-id.switch.ch. 

    Enter one of the e-mail addresses stored in your account and type the CAPTCHA shown in the field.

    Click on ‘Proceed’ and an e-mail containing a verification link is sent to the e-mail address you provided. The link is valid for five days. When you receive the e-mail, click on the link and enter the new password.

    Due to spam filters, it may take a few minutes for you to receive the e-mail.

    If the e-mail does not reach you within ten minutes, please check your spam folder.

    What is a secure password?

    A secure password must be at least 10 to 15 characterslong. The password should consist of a combination of the following characters:

    • Upper case and lower case letters
    • Numbers and
    • punctuation marks

    The password indicator shows you how strong your password is. Weak passwords are not accepted and neither are passwords that are listed as ‘well-known worldwide’.

    This is what a strong password might look like: Cfip9gd!l2v38-Hko4
    Now set your own strong password.

    I cannot reset the password or have not received the password reset e-mail.

    If the link you received does not work, first of all check whether the entire link (URL) was entered in the browser (in case of line breaks).

    The following may prevent you from receiving an e-mail:

    1. Delay: It may take a few seconds or minutes for you to receive the e-mail.
    2. Invalid e-mail address: Check whether the e-mail address you entered is valid and whether access to the corresponding mailbox is working. If in doubt, reset the password again, possibly with a different e-mail address you had stored.
    3. Spam filter: Check your Spam folder.
    4. E-mail forwarding: The verification code has been sent to the e-mail address you provided, but providers may not correctly forward this e-mail to another e-mail address. You should therefore look in the mailbox of the account that the e-mail was originally sent to.

    Two-step login

    What is two-step login and what is it used for?

    Two-step login enhances security by prompting users to specify a second authentication factor (e.g. on My edu-ID Account Management) when logging in.
    The second factor is sent to you as a code on your mobile phone (using an authenticator app or by SMS).
    You may also know this feature as ‘two-factor authentication’ (2FA), ‘two-step verification’ or ‘secure login’.
    Services that require a higher level of authentication security, e.g. those that enable account management or financial transactions, may require two-step login.

    How can I enable/disable two-step login?

    To enable two-step login, go to your SWITCH edu-ID account at https://eduid.ch and click on the plus sign at ‘Two-step login’ or go directly to the two-step login settings (https://eduid.ch/web/edit-security-settings/). Then enable one of the two-step login methods.
    We recommend using an authenticator app such as FreeOTP, Google Authenticator, OTP Auth or andOTP to get your codes.
    It is possible to enable more than one two-step login method. Login with app is then displayed as the first/preferred tab.


    Depending on your settings, two-step login is only used for those services that require it (On request) or for all services each time (Always).

    To disable two-step login, go back to the two-step login settings (https://eduid.ch/web/edit-security-settings/) and disable all of the enabled methods. Please note that this may mean that you need to reinitialise or reverify the verification code if you reactivate a certain method later on.

    Most of the authenticator apps mentioned above work with multiple accounts too.

    I have lost/forgotten my mobile phone. How can I log in despite this?

    If you enable two-step login, you are prompted to securely store a number of recovery codes. These codes can be used during the two-step login process by clicking on the ‘Use recovery code’ tab when prompted to enter a two-step login code.

    Each recovery code can only be used once. It is therefore advisable to delete the recovery code from your list once it has been used. You can use a recovery code to log into https://eduid.ch and disable two-step login or change the settings, e.g. by adding a new mobile phone number.

    I have set two-step login to ‘Always’. Why am I not prompted to enter a verification code every time I log in?

    If you have set two-step login in the settings (https://eduid.ch/web/edit-security-settings/) to access all services (= Always) rather than only for those that request it (= On request), you generally have to enter a two-step login verification code after successfully authenticating yourself with your user name and password, except in the following cases:

    - A single sign-on session with a previously successful two-step login is still active. For a few hours you will therefore not need to enter an additional two-step login verification code when accessing another service.

    - The ‘Don’t ask again for one week’ check box was checked previously when the two-step login code was verified. The system will therefore remember for one week that two-step login was successfully used for the current web browser.

    - For technical reasons, use of two-step login is not currently enforced when accessing SWITCHdrive (https://drive.switch.ch/) or SWITCHengines (https://engines.switch.ch/).

    I have checked ‘Don’t ask again for one week’ on the login page. Why do I still need to enter a verification code before the week is over?

    If you check the check box, SWITCH edu-ID will remember for one week that two-step login was successfully used for the current web browser. If you need to enter a code before a week has elapsed for any reason, it may be because:

    - You are using a different web browser.
    If you check the check box, information about two-step login is stored only for the current web browser on the current computer/mobile device. Any other web browser or device in use will not have access to the information stored in the check box. You will therefore need to re-ender the code.

    - You deleted all of the current browser’s cookies/HTML storage objects.
    This deletes all of the information that webpages have stored locally in your web browser, including the settings made by the two-step login check box.

    - You were using the web browser in private/incognito mode when the check box was checked.
    Using a web browser in private mode instructs the web browser not to store cookies or HTML storage objects. The information associated with the check box is therefore not stored locally by the web browser in this mode.

    The SWITCH edu-ID administrators can also disable this setting for certain users if required, e.g. for security purposes.

    Accessing services

    I cannot log in with my credentials (e-mail address and password).

    PLEASE NOTE: Not all SWITCH edu-ID-enabled services will also grant you access. Normally, a service displays a message when access is denied.
    If your SWITCH edu-ID credentials (e-mail address/password) have been entered incorrectly, you will see a message to this effect on the login screen.

    1. Try logging into your SWITCH edu-ID account (https://eduid.ch/).

    2. Check that the e-mail address and password you entered do not contain spelling mistakes.

    3. Check whether the e-mail address is one that you have stored in your SWITCH edu-ID account.

    4. Some services only accept the contact e-mail address. Make sure you’re using it.

    5. If necessary, reset the password and try again.

    What data is transferred to services that I access?

    The first time you access a service, the information (attributes) sent to that particular service is displayed and you are asked to consent to this information being transferred. If you so choose, you will be prompted to answer this question every time you access the service, not just the first time.

    How do I know that I can trust a page/service and can enter my e-mail address and password without risk (of phishing, etc.)?

    If you use your SWITCH edu-ID, authentication (login) occurs via the SWITCH edu-ID Identity Provider. The URL that you see in your browser’s address bar has the form https://login.eduid.ch/idp/...
    This address guarantees that you are on the right page and that you can enter your credentials.

    There are only a few exceptions where you do not pass through the Identity Provider. The pages you can trust at all times are:

    I would like to allow external users access to OLAT at UZH. What do I do?

    Ask the person to create a SWITCH edu-ID account and to follow the instructions at https://help.olat.uzh.ch/pages/viewpage.action?pageId=2752933.

    Once the person is also registered in OLAT, they can register for a specific course. Alternatively, you as the course administrator can add this person to a group in your course.

    Consent

    Why do I have to give my consent when accessing a service?

    To make logging in with your SWITCH edu-ID account as transparent as possible from a data privacy point of view, you are asked to agree to the information displayed on the consent screen being transferred to the service you’d like to access. This allows you to cancel the login process if you do not want to share the displayed information with a service.

    When do I have to give my consent?

    Consent for disclosing the displayed information to a service is usually obtained when the service is first accessed with a SWITCH edu-ID account. The consent screen is displayed following successful authentication but before data is sent to the service. If you do not select the option to be asked for consent each time you log in, consent will only be required again if one of the values shared with the services has changed since the last time you logged in. Consent is also obtained again if the SWITCH edu-ID administrators decide to reset the consent information for certain services or users.

    Why do I have to agree several times to my data being transferred to a service?

    For each service, you must agree to transfer your attributes to it at least once.

    This consent screen may be displayed to you several times because:

    - You have indicated in your settings that you’d like to see this information each time you access the service.

    - There was a SWITCH edu-ID software upgrade that requires new user consent.

    - New attributes have been added and these must now be sent to a service.

    - Your consent must be obtained again after one year.

    Why exactly do I give my consent when I log into a service?

    Your consent means that you agree to the attributes displayed on the consent page (e.g. surname, e-mail address, etc.) being shared with the service and that the service is entitled to receive updated attributes about you. Updated user information in the form of attributes is also retrieved without the user’s involvement. For example, if you have agreed to share the surname attribute with a particular service and thus also agreed that the service may receive updated information for the surname, the service may receive an update e.g. of a surname changed due to marriage, even without you logging in again.

    If you are affiliated with an organisation (e.g. university, research institute) and have linked your affiliation with this organisation to your SWITCH edu-ID account, the organisation may also update your SWITCH edu-ID user information, e.g. information relevant to your studies as well as personal information. This may also include information that you did not give your explicit consent for the last time you logged in, because this information was not available the last time you logged in. This information is needed to enable SWITCH edu-ID users to access services within a specific organisation (e.g. as students at a specific university).

    The SWITCH edu-ID service receives updated information about linked accounts once a day or when organisations trigger updates for specific users. Information is no longer updated by an organisation if a person is no longer affiliated with the organisation, e.g. because they completed their studies or left the organisation.

    How can I revoke my consent?

    To check the information being shared with a service, initiate a login for the service, but on the login page first of all click on the ‘Options for personal data protection’ link and check the check box. The consent screen reappears during login.

    A particular service may be prevented from receiving updated user information through the person revoking their consent. Since very few services update user information without user involvement, this is initially a manual process. Please send an e-mail to eduid-support@switch.ch and indicate the name of the service for which consent is to be revoked.

    Verifying contact information

    When is verification required?

    • E-mail addresses: Are only added to your account once verified. The e-mail address you use to create the account is verified immediately. If you specify an e-mail address that is different from the contact e-mail address, this is also verified, even if this has already been done in the past.
    • Mobile numbers: Are only added to your account once verified.
    • Business address: If you link your SWITCHaai account to your SWITCH edu-ID account, the verified information overwrites the existing values you declared yourself. This is usually includes the address and phone number for employees.
    • Home address: At present, only verification of your home address in Switzerland is required for access to Swiss national licence contents.
    • Linked identities: Adding a SWITCHaai account or an ORCID adds this already verified information to your account.

    I have not received a verification link by e-mail

    You may not have received the e-mail for the following reasons:

    1. Delay: It may take a few seconds or minutes for you to receive the confirmation e-mail.

    2. Invalid e-mail: Check whether the e-mail address you entered is valid and whether the mailbox is working properly. If in doubt, restart the verification process.

    3. Spam filter: Check your spam folder.

    4. E-mail forwarding: The token is sent for verification purposes to the e-mail address you provided. Providers may not correctly forward this e-mail to another e-mail account. Take a look at the mailbox for the e-mail address originally specified.

    I have not received a verification code by SMS.

    Check that the mobile number you entered is correct. If in doubt, restart the verification process.

    The link I received for verification is not working properly.

    If the link in the e-mail is wrapped over more than one line, it will not work.
    In this situation, copy the entire link into your browser’s address bar.

    The time frame for verificationis limited. You receive a ‘Verification code has expired’ message if the token (link/code) used is no longer valid. In this situation, start a new verification process in your account.

    I have not received a verification code for my home address by post.

    It will take between two and five days for you to receive the code by post.
    The postal address can only be verified in Switzerland and Liechtenstein.

    1. Make sure that the name and home address used in your account are correct.
    2. If the letter does not arrive within six days, restart the postal address verification process in your SWITCH edu-ID account.

    Account maintenance

    How can I keep my account data up-to-date?

    • Always use a valid e-mail address as your contact address. If another e-mail address is inserted as the contact address, verification is performed again.
    • Link your SWITCH edu-ID to your SWITCHaai account – especially if you are studying at/working for several organisations or changing organisations.
    • If necessary, make changes to your account (change your mobile number, postal address, etc.) and start (re)verification if necessary to access a specific service.
    • Check and update your account data if you are reminded that you have not used your SWITCH edu-ID for one year (inactivity reminder).

    How long is my SWITCH edu-ID account valid for?

    As long as you are actively using your credentials to access services, your account is automatically renewed.

    An inactivity reminder is sent to you if you do not use your credentials for one year. You can renew your SWITCH edu-ID account by logging into your account or accessing another service with your SWITCH edu-ID credentials.

    How does a SWITCH edu-ID account differ from my SWITCHaai account?

    • The SWITCHaai account is created and maintained by your organisation (university). It is created when you join the organisation and deleted when you leave it. You should use your SWITCHaai account wherever possible.
    • You create and/or activate your SWITCH edu-ID account yourself. You must also maintain your account yourself. The SWITCH edu-ID account belongs to you and you can use it throughout your entire lifetime. Some services explicitly ask you to log in with your SWITCH edu-ID – you should use your SWITCH edu-ID account in such situations.
    • General differences are listed on this page.

    Why did I receive an inactivity reminder and what should I do now?

    Don’t worry. The reminder does NOT mean that your account will be deleted just because it hasn’t been used for a long time. If you have not used your account for a year, you will receive an inactivity reminder. Please note that account data should be kept up-to-date, particularly the e-mail address that can be used to contact you.
    Please check your account data regularly.

    Duplicates

    Are you allowed to have more than one SWITCH edu-ID account?

    No.
    A person should have only one account. By creating your account, you are accepting this as part of the Terms of Use. If you create duplicates, you are in violation of the Terms of Use and risk your accounts being deleted or merged. You also risk losing account data. Account merging may have consequences:

    • You will have to verify the contact information again.
    • Account merging data is sent to services and IdM administrators to solve potential problems.
    • You will no longer be able to access some services.

    I’ve accidentally created a duplicate. What should I do now?

    You will usually receive information by e-mail and/or through the user interface indicating that a duplicate has been detected and how to proceed.
    If you know you have more than one account, use the following link to access your accounts and follow the merging instructions: https://eduid.ch/web/remove-duplicate-account/
    While two accounts are being merged, you must authenticate yourself with both accounts and select the account to keep. The merging process then moves all relevant identity data to the remaining account and archives the other account.

    The merging process takes place as described below:

    Step 1: Log in with both accounts.

    Step 2: Choose which account you want to keep and which one you want to archive.

    Step 3: Confirm the selection and start the merging process.

    Step 4: Check the result of the merging process in your account.

    If you are not sure whether a duplicate exists or if you can no longer access the duplicate account, please contact eduid-support@switch.ch.

    PLEASE NOTE: Account merging is a complex process and may have an impact on your organisation’s identity management and the services you have used in the past. We will therefore inform the affected services and your organisation’s IdM administrators of the merged accounts. They will be able to solve potential problems with the help of this information.

    Deleting the account

    How do I delete my account?

    Your account should not be deleted (except for duplicates).
    As long as you are affiliated with an organisation, your account cannot be deleted.
    It is a long-term account intended to accompany you as a lifelong learner and provide you with access to services when you need it.
    Your account also simplifies registration at universities.

    Therefore do not request that your account be deleted just because you think you no longer need it.
    While a new account can be created in future, your account data will be lost and institutions you have been affiliated with or services you have used in the past will no longer recognise you. This means the account cannot be restored, you cannot gain access to previous data/services, you will not be recognised as an alumnus, previous accounts cannot be merged with your new account, etc.

    If you would still like your account to be deleted, please send an e-mail with a request to this effect to eduid-support@switch.ch. Your account will be deleted once a query has been sent to your contact address.

    User interface

    Language versions

    SWITCH edu-ID currently supports German, English, French and Italian. Please contact us if you think another language should be added or if you discover translation mistakes.

    Known issues

    Once I linked my VHO account to my SWITCH edu-ID account, certain information was overwritten and the quality may be lower than before.

    If you have already verified information, e.g. by linking your SWITCH edu-ID to a SWITCHaai account, the additional link to a VHO account can reduce the quality of your personal data, since VHO accounts often do not have the same high quality as institutional SWITCHaai accounts.

    If you link your SWITCH edu-ID account to your SWITCHaai account again, the higher-quality information will overwrite the lower-quality VHO information.

    Access to SWITCHdrive and SWITCHengines

    Consult the SWITCHdrive help page.

    What user name/e-mail address and password should I use?

    You can use SWITCHdrive and SWITCHengines with your SWITCH edu-ID account.
    If you experience access problems:

    Login failed - What should I do if I have a SWITCH edu-ID account but cannot access SWITCHdrive?

    Did you receive the following error even though you were able to log in successfully to your SWITCH edu-ID account and used the correct e-mail address and password?

     

    Just having a SWITCH edu-ID account is not enough to use SWITCHdrive.
    Your organisation must subscribe to the service and you also have to register for it – see the instructions below.
    If in doubt, please use the ‘Registered SWITCHdrive here’ link that you see in the error message.
    PLEASE NOTE:

    • You must firstly link your SWITCHaai account to your SWITCH edu-ID account.
    • Then register for the SWITCHdrive service athttps://cloud-id.switch.ch/. As soon as this is done, the access button turns green.

    How can I register for SWITCHdrive with a voucher?

    You have received a voucher for SWITCHdrive (e.g. a link with the form https://cloud-id.switch.ch/voucher/a52zh).
    Make sure that you redeem it within 30 days. The voucher expires after that.

    PLEASE NOTE: If you encounter problems as an error message, first of all check whether you have selected ‘SWITCH edu-ID’ as your organisation in the drop-down list and delete all the browser cookies. If necessary, restart the process, e.g. with your SWITCHdrive voucher or the SWITCH edu-ID registration token.

    A step-by-step guide can be found on the SWITCHdrive help page.

    Access to national licences

    The Consortium of Swiss Academic Libraries receives licences for academic resources.

    Access is possible:

    1. For academic users (researchers, students and university staff, the ETH Domain, cantonal libraries and other non-commercial universities) via SWITCHaai.

    2. For private individuals who are permanently resident in Switzerland via SWITCH edu-ID.

    The registration process starts here (also see the instructions below):

    www.nationallicences.ch/registration

    Why do I need to verify my mobile number and/or home address to gain access to national licences?

    Publishers establish the rules for accessing their publications and conclude contracts with the Consortium. You must first have your mobile number and/or private address verified to be granted live user access in Switzerland.

    Access conditions for private individuals

    As a private individual, you can only gain access if you

    1. have a SWITCH edu-ID account;

    2. verify your (Swiss) mobile number and/or (Swiss) private address within your SWITCH edu-ID account; and

    3. accept the Terms of Use for national licences.


    Several steps must therefore be performed first of all to


    A) obtain immediate access limited to two weeks after your Swiss mobile number has been verified.

    B) obtain permanent access for one year, which is granted once your Swiss home address has been verified.

    Procedure for private individuals


    As a private individual, you can follow the Consortium’s instructions or follow the steps below.

    A) For immediate access:

    1. Go to

    www.nationallicences.ch/registration


    2. Log in if you already have a SWITCH edu-ID account or create a new account.

    3. Swissbib shows you whether you have access to national licence content or not:

    https://cms.www.switch.ch/eduid/.galleries/https://www.switch.ch/aai/eduid/faqs/images/National_icenses_no_access.png

    4. Accept the Terms of Usefor national licences.

    5. Click on the link for temporary access.

    6. Log in with your SWITCH edu-ID credentials (e-mail address and password).

    7. Enter your mobile number and

    click on the ‘Verify’ button.

    Do not close the window you need to enter the verification code in.

    The verification code is sent to your mobile phone by SMS – transfer can take anything from a few seconds to a few minutes.

    8. Now enter the code received by SMS. This process takes a few minutes. Click on the ‘Verify’ button and then on ‘Proceed to service’. PLEASE NOTE: This code is NOT your password.

    9. The information sent to the service, in this case to Swissbib, is displayed. Click on the ‘Accept’ button.

    10. You will now see the status for accessing national licences. Click on ‘Activate my temporary access’ and the access expiry date is displayed.

    You now have temporary access to national licence content.

    B) For permanent access:

    1. Follow steps 1 to 4 above.

    2. Click on the ‘Verify’ link for permanent access.

    3. Log in with your SWITCH edu-ID credentials (e-mail address and password).

    4. Enter your home address and click on the ‘Verify’ button.

    You will have to wait between two and five days for the code and instructions to arrive by post.

    5. Go to the address verification (URL specified in the letter) and log in with your SWITCH edu-ID credentials. PLEASE NOTE: This code is NOT your password.

    6. Enter the code you received by letter, click on the ‘Verify’ button and then on ‘Proceed to service’.

    7. The information sent to the service, in this case to Swissbib, is displayed. Click on the ‘Accept’ button.

    8. You will now see the status for accessing national licences. Click on ‘Activate my permanent access’ and the access expiry date is displayed.

    You now have permanent access to national licence content for one year. Verification will take place again after one year.


    PLEASE NOTE: If you go directly to Swissbib and try to access content under a national licence, you will be guided through the registration and verification process. Swissbib will inform you of the national licence status once you have logged in and as soon as you attempt to access such a resource.

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