FAQ (frequently asked questions)

We recommend using Chromium based browsers for SWITCH online meetings. 

Chromium based browsers are for example:

Since the latest update, Firefox works now fine with SWITCH  online meetings too.

Also the Apps for mobiles and tablets work very well:

appstore googleplay F-Droid
Not recommended:
  • For Mac users: SWITCH online meetings doesn't work well on Safari.

Screen Sharing


1. Select the little monitor icon in the lower left corner.

2. In the pop-up window, select the "Application Window" tab.

3. Select the Application you want to share (usually Powerpoint or PDF-Viewer)

4. Press Share (you have to klick on a tile (3) to activate the 'Share' button)

You can of course share your entire screen (the tab most left in step 2) but then you'll have to hide your Jitsi-meeting window. Otherwise you get an infinite video-loop.

And you can share just a tab from the browser your Jitsi-meeting runs in. For this pick the tab to the right.

You can define the level of quality of the video stream that is sent to you from the server. Best is to try out different levels to see which one works best.

Open 'more actions' menu

Open 'more actions' menu

Press the three dots in the bottom right corner.

Manage video quality

Manage video quality

Chose "Manage video quality" from the menu.

Pick the quality level

Pick the quality level

Reduce the quality level. You can chose from the following options:

  • High definition - this is the best quality but uses the most resources.
  • Standard definition - the video is still qood but not as good as in High definition
  • Low definition - the full screen video is quite blurry
  • Low bandwith - Audio only, no video is transmitted

This is normal behaviour. Only 3 to 4 participants video is shown at the same time to save bandwith and computer power as the more videos are in a conference the more resources are needed. And each video adds exponentially to the load.

So whenever someone speaks, that video is shown. And if that participant goes silent for a while his video will not be transmitted to the others anymore.

We configured a meeting that the audio and video of the 4th person entering the meeting is muted. This is done to prevent audio chaos and also safe ressources. The participant can still unmute her-/him-self.

The first person entering a meeting becomes host - so being early helps.

We recommend Google Chrome Browser, Safari is not supported.

You also need to enable camera, microphone and screen capture in your settings. Go to "System Preferences" -> "Security" -> "Privacy". Allow Google Chrome to access "Camera", "Microphone" and "Screen Capture".

Please use only letters, numbers, hyphen (-) or underscore ( _ ) in meeting names. Avoid spaces and special characters, they will cause the following error:

Screenshot 2020-03-13 at 14.38.44

We didn't answer your question? Get in touch with us: meet@switch.ch