For Users

Get connected – wherever you are

How do I connect to eduroam?

See this page.

Where do I get support for eduroam?

eduroam not working for you?

If eduroam has been working for you in the past, first check if other users around you are also having issues. If so, there might be a more general problem at this location.

If eduroam works for other visitors, the website of your university is the first place to consult. All organisations provide documentation on how you can setup eduroam on your device. If you have no success with those instructions, you might want to get directly in contact with the support desk at your university. In your ticket, always mention

• What device you are using: Brand, Operating System, Version
• How you have setup eduroam: geteduroam App, CAT, Manual
• At what time you tried to use eduroam
• What error message you are getting

Where can I eduroam?

To find a local eduroam hotspot near you visit the hotspot finder.

For Android and iOS, there is also the eduroam companion app. It documents the location of eduroam venues worldwide, allowing users to locate their nearest access location.