Occuring problems with the SWITCHtube Video Service will be listed below as soon as possible. If you think SWITCHtube is not running  correctly, please send an email with a describtion of your problem to tube-support@switch.ch


Todayrunning normally


March-4-2017  Announcment for SWITCHtube service interuption on Saturday, March 4th 2017

The RadosGW will be down for a few hours during this day, as there would be a chance of data inconsistency if we leave it running. This affects all read/write access to the object store exposed via S3 or Swift interfaces. 


History of issues:

Jan-3-2017       service interruption (90min) due to some hypervisor failures at the data center in Lausanne

Oct-24-2016     short service interruption (30min) due to a power failure at the data center in Zurich

Oct-14-2016     due to a network problem SWITCHtube was down for several hours until Friday morning 08:26.

Sept-7-2016      video upload and cast2 video playback service interrupted due to switch of servers 

May-30-2016     restart of transcoding servers, rebuild of search index - upload of new jobs suspended and some jobs delayed 

May-12-2016     overload of pipeplines due to lot of jobs on the SWITCHcast system - processing of the videos delayed

May-4-2016       two times 5min interruption of service around 15h45 and 16h00 because of network problems

April-28-2016     back to normal performance - a new cache feature was introduced for videos used in kiosk mode

April-19-2016     back to normal performance - repeating requests to a particular video clip was removed

April-18-2016     slow performance  - investigation ongoing

March-01-2016   System maintenance - service not available between 08:00 and 09:00  CET