Contact
edu-ID help and FAQs for end users
Many support questions are covered already on our help and frequently asked questions pages that we first recommend to have a look at in case of problems.
edu-ID support contact for universities, service operators and end-users
Our support contact e-mail address is eduid-support@switch.ch where one should get a response within 24 hours during weekdays.
edu-ID Mailing Lists
Join the community and stay informed by subscribing to our newsletters.
edu-ID announce mailing list
Used for general announcements and to receive notificiations of new community events.
Subscribe to eduid-announce@lists.switch.ch by clicking on the link and sending the email.
edu-ID operations mailing list
Stay informed about new developments, to get important operational news and upcoming changes.
The edu-ID Operations mailing list is mostly aimed at people operating services in the edu-ID infrastructure, i.e. administrators and technical people.
Subscribe to eduid-operations@lists.switch.ch by clicking on the link and sending the email.
edu-ID service status notifications
Service disruptions and scheduled downtimes are announced on the edu-ID status page on status.eduid.ch. You can also subscribe to this page and get live updates in case of service incidents.
Subscribed to the live updates by going to status.eduid.ch and clicking the subscribe button in the top right corner.