The synchronization depends on the number and size of the files to synchronize. Also the speed of your Internet connection and the load of the SWITCHdrive-Servers are factors that can slow down synchronization.
Such an error message indicates that you are probably using an out of date desktop client for SWITCHdrive. Please go to the SWITCHdrive web page https://help.switch.ch/drive/downloads/ and install the latest desktop client.
Make sure that the the name of the folder you synchronise with SWITCHdrive is exactly spelled the same way as in the SWITCHdrive settings. Capitalisation is crucial: SWITCHdrive is not the same as switchdrive.
If your switchdrive folder is spelled differently, please rename the folder to match the naming in the SWITCHdrive settings. After that quit your SWITCHdrive client and restart it again.
If you've deleted a file you can retrieve it through the webclient of SWITCHdrive. Click "Deleted files" in the lower left corner (1). Select the files or folders you would like to restore and press "Restore" (2). If you want to permanently delete the files or folders click on the trash bin (3).
All files and folders you delete are saved for a certain amount of time, so you are able to restore them if required. If you would like to permanently delete a file or folder, go to the webclient of SWITCHdrive. Click on the "Deleted files" in the lower left corner. Select the file or folder you would like to permanently remove and click on the trash bin icon. Please note: permanently deleted files or folder cannot be restored, so be very cautious when you decide to permanently delete a file or folder.
This might come in handy if you have folders with a lot of (large) files, such as "Movies" or "Backup". You might not want to sync these files to every computer you have. To prevent SWITCHdrive from doing this, go to your SWITCHdrive settings (right-click on the SWICHdrive symbol ) and select "Settings" from the pop up menu.
In the main-tab on the left you can uncheck the folders that should not be synced to your computer. The files are NOT deleted, they are just not synchronized to your computer.
Sharing data in SWITCHdrive is a matter of trust and fairness. If you have received a share of data from somebody you do not know decline the share and contact the user who has shared the data with you. Inform the other user that the share to you was probably wrong and maybe somebody else should have received the share.
You can also configure your switchdrive in such a way that incoming local shares are NOT automatically accepted any more. Remove the corresponding checkmark in your personal settings, section Sharing:
If you have configured your switchdrive settings this way, a notification is briefly displayed on your screen whenever a local user share arrives. To accept the user share, go to your web-client and click on the small bell with the red dot ( ) on the left of your name. Read who has shared data with you and click on the accept or on the decline button.
If you are using the sync-client, go to your switchdrive settings and open the Activity panel, section "Server Activity" in order to accept or decline the share.
For iOS devices, there are two versions of mobile clients and of user manuals available: