General

Your institution needs to subscribe to SWITCHdrive. If that is the case, you can register on https://cloud-id.switch.ch for SWITCHdrive.

You can find a list or participating Institutions here.

The quota is 50GB for the accounts provided by your institution.

It is up to your institution to allow you more space. Please refer to this page how to proceed.

Please get the latest client manually form here. We apologise for the inconvenience.

The WebDAV address is

https://drive.switch.ch/remote.php/dav/files/USERNAME/

Use your SWITCH Cloud Account login credentials.

Under Windows make sure that the service WebClient is started otherwise WebDAV does not work properly.

Make sure you use https: and not just http: when connecting through WebDAV to https://drive.switch.ch/remote.php/webdav/

You have to enter the server name https://drive.switch.ch if you want to use the native ownCloud client instead of the SWITCHdrive client.

No, there isn't. With your Windows mobile device you'd have to use the web client through your browser.

At this moment the use of SWITCHdrive is reserved to Swiss Universities which have subscribed to this service (and may request to delete your account). But usually, you will be able to continue using SWITCHdrive using the SWITCH edu-ID, currently without any costs. In case that SWITCH terminates this offer or requests a fee, SWITCH would inform you at least 90 days in advance under the e-mail address that is connected to your account.

If you intend to terminate your connection to the SWITCHdrive system, you may log out of SWITCHdrive and simply not log back in again. You can still work with your local copies of the files stored on your computer but you cannot sync & share them any more.

Login and Password

You need a SWITCH edu-ID Account. You can create one with your AAI-Login at https://cloud-id.switch.ch

Go to https://eduid.ch and login with your edu-ID password. There you can set your password. If you choose a new password, remember to update this password in all your clients that connect to SWITCHdrive.

As a SWITCHdrive user you can access the service using a web client, desktop and mobile applications. AAI is supported very well for the web client login. On the other hand there is currently no user-friendly AAI integration for the desktop and mobile applications. Therefore we are offering access to SWITCHdrive ith the SWITCH edu-ID Account.

With this account it is also possible to use webDAV and future cloud services, which would not be the case if an AAI-Login would be used.

Files and Sharing

Via web client, the maximum size is 4GB per file. You can however store larger files via your SWITCHdrive client.

This can only be done through the web-client (https://drive.switch.ch).

Move the mouse over the file or folder you want to share, click on  and enter the name of the person you want to share a file or a folder with.

In the same share-dialog where you can enter the email address of the person, you can also specify which rights this user should have. Furthermore, you can set a date when the sharing should stop. If no date is entered, the file or folder will be shared until you take it back manually.

Click on sharelogo" and choose 'Share link'. This generates a public link. This link can be protected with a password. Also you can set an expiration date how long the link should be valid.

Similar to sharing a normal file, you can generate a public link. Every person who knows that link can upload files via the web browser and change existing files. Like with any other public link, a password and/or an expiration date can be set.

You can see which files or folders are shared through the Web Client

A detailed overview is available when you click on the 'Shared with others' link on the left hand side.

You can see which files or folders are shared through the Web Client

A detailed overview is available when you click on the 'Shared with you' link on the left hand side.

 

If you allow the user with whom you've shared a file with to have "delete" permissions and this user deletes your file or folder, it will also be removed from your files in SWITCHdrive. However, you can restore your file or folder through the webclient of SWITCHdrive.

SWITCHdrive does support all characters in file and folder names except for  '\', '/', '<', '>', ':', '"', '|', '?' and '*' 

If you create a file which one of the characters above - because some operationg systems do allow that - SWITCHdrive will not synchronize these files or folders.

No we can't. Please contact the sender and tell him the problem. If the sender can not help you he or she can contact us for further assistance.

Files in the trashbin will be deleted after 90 days - no matter how much quota you have used so far. After 90 days it is not possible to restore any file from the Deleted-Files-Folder any more.
In order to restore an item from the Deleted-Files-Folder you have to do this in the web client: Open https://drive.switch.ch in a browser and login, then click on the Deleted-Files-Folder in the lower left corner.

Yes, SWITCHdrive supports custom group creation in the current version of SWITCHdrive.

In order to create a new Custom Group, open the SWITCHdrive web client and go to your personal settings. Click on the section "Custom Groups" on the left. On the right you can see an overview of all the custom groups that you own or that you are a member of. To create a new custom group enter a unique group name in the text box and click on the "Create group" button.

Note:
- All custom group names have to be unique, that means no two custom groups can share the same group name. We recommend to add the name of your institution to the group name so its easier for others to identify where your custom group is located.
- A custom group is only visible to you and the members of the custom group. However the custom group name may become visible to other users when they search for a group or for a specific SWITCHdrive user.
- As a group owner, you can add new members, change their roles or remove them. You can also leave the group as long as there is at least one group owner remaining.
- As a member of a custom group you can always leave the group at any time.

The limit of a folder to be downloaded is 1GB. The reason is, that this fills up the hardisk on the webserver with a temporary file and we do not have enough space to support a higher amount of data. Usually you only need this if you want to share a whole folder once with somebody who does not have SWITCHdrive. For that purpose we recommend SWITCHfilesender (Zip the folder and send it).

The easiest way is to create public links of your files or folders and send them to the external partners (maybe additionally secured with a password). If you include the edit permission in the public link the external partners can not only download but also upload any modification to the shared files. Using public links is ok for occasional sharing but it's not very convenient, because it takes great care by the exernal partner to always keep the files in sync and to regular check if any changes to the files have occured (and then download them again).

A more user friendly way to collaborate is to provide a so called SWITCHdrive voucher to your external partner. With a SWITCHdrive voucher the external partner can create a standard SWITCHdrive account and use the SWITCHdrive desktop client which is synchronizing the files in the background. You can also share files and folder directly with your external partner by just entering his or her name so you do not need public links any more.

To see if your insitution allows SWITCHdrive vouchers and how to request them, please refer to this page

Synchronization

The synchronization depends on the number and size of the files to synchronize. Also the speed of your Internet connection and the load of the SWITCHdrive-Servers are factors that can slow down synchronization.

Such an error message indicates that you are probably using an out of date desktop client for SWITCHdrive. Please go to the SWITCHdrive web page https://help.switch.ch/drive/downloads/ and install the latest desktop client.

By some rare occasion you may get to see the following message:

SWITCHdrive detected, that the some of your local files have a wrong timestamp, which could be caused by a user who has restored a local folder which wa shared with you or by a restore operation inside a SWITCHdrive data center. No need to worry, you still have your most recent version of the files stored locally on your computer!

However, if SWITCHdrive would continue normally, some of your files would be replaced by an older version, which would be wrong in nearly all cases. That is why we recommend to click on the default option "Keep Local Files as Confict".

To find out which files were kept as conflict files search inside your SWITCHdrive folder for files which contain the term "_conflict-".

You can also inspect your local sync protocol and look for some recent entries about creating a conflict file. Locate these conflict files and decide which is the correct version to keep.

Please make sure that you have the latest SWITCHdrive client installed! If not, download and install it. Then try again.

Confirm that you are connected with the Internet and that you are logged in with the right username and password.

Quit the SWITCHdrive client by right-clicking the small cloud-logo in the task- or status-bar and choose 'Quit SWITCHdrive'. Then start it again.

Please have some patience - sometimes it just takes some time until the synchronization process starts since there is no 'Force-Sync' function.

Maybe you have just disabled the synchronisatoion of large folders? Check this settings of the SWITCHdrive client in the general tab of your SWITCHdrive client. Adjust the folder size or uncheck this settings if it is ok for you to sync also large folders.

Make sure that the the name of the folder you synchronise with SWITCHdrive is exactly spelled the same way as in the SWITCHdrive settings (see screenshot). Capitalisation is crucial: SWITCHdrive is not the same as switchdrive.

If switchdrive is spelled different, please rename the folder name to match the naming in the client. After that quit your SWITCHdrive client and restart it again.

 

If you've deleted a file you can retrieve it through the webclient of SWITCHdrive. Click "Deleted files" in the lower left corner (1). Select the files or folders you would like to restore and press "Restore" (2). If you want to permanently delte the files or folders click on the trash bin (3).

 

All files and folders you delete are saved for a certain amount of time, so you are able to restore them if required. If you would like to permanently delete a file or folder, go to the webclient of SWITCHdrive. Click on the "Deleted files" in the lower left corner (1). Select the file or folder you would like to permanently remove and click on the trash bin (3). Please note: permanently deleted files or folder cannot be restored (2), so be very cautious when you decide to permanently delete a file or folder.

This might come in handy if you for instance have a directory with a lot of (large) files, such as "Movies" or "Backup". You might not want to sync these files to every computer you have. To prevent SWITCHdrive from doing this, go to the desktop-client (right-click on the SWICHdrive symbol ) and press "Settings". In the main-tab on the left  you can uncheck the files or folders that should not be synced to your computer.  The files are NOT deleted, they are just not synchronized to your computer.

On Android devices you click on a file and check the box 'Keep file up to date'.

On iOS devices you have to tap on the ­ to keep it synchronized.

You can prevent SWITCHdrive to use mobile data. This is useful if you are on a data plan that does not allow unlimited data tranfer.

On Android devices go to Settings->Data usage and then choose SWITCHdrive and check 'Restrict background data'

On iOS devices got to Settings->Cellular and scroll down to SWITCHdrive and swipe the slider off. If SWITCHdrive is missing in that list, you have to use SWITCHdrive first while on a mobile data network. As soon as some data has been transfered over a mobile data network, SWITCHdrive will be shown on that list.

Conflict files are created when SWITCHdrive is unable to detect which file contains the most recent changes, the file that is stored on the SWITCHdrive server or the file that is stored locally on your harddisk. You need to solve such a timing conflict yourself, because SWITCHdrive is unable to do this for you.

In order to solve this conflict situation click on the yellow-green button in the SWITCHdrive setting and locate the conflict file in your switchdrive folder.

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Simply checking the last modification date of the files would not be correct. You need to open both files side by side and scroll down to detect the differences between the two files. Usually it is pretty easy to spot the differences and decide which file is the correct one. When in doubt, rename the conflict file and replace "_conflict-" by "old" or "new", so you can always go back to the two file versions.

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Note that conflict files have the same name as the original file, but have a "_conflict-" attached to the file name and two numbers indicating the date and time when the conflict was detected.

Conflict files also have a yellow green icon with a small exclamation mark inside and are always stored locally inside the switchdrive folder. They are never synchronised to other clients or to the SWITCHdrive servers as the file conflict is only a local problem in your switchdrive folder. The conflict message will only disappear when you delete or rename the conflict file.

Data Security

The data stored on SWITCHdrive is hosted in the data centers of SWITCH which are located in Switzerland and connected to the academic network of SWITCH. Regarding treatment of data we are conform to the relevant Swiss law and regulations.

The data on the SWITCH servers is transferred encrypted using SSL. The mobile and desktop client software does not encrypt the data stored. If you whish to encrypt the client data, please use a 3rd party tool that handles encryption if your operating system does not. You may e.g. use password protected ZIP files.

No, the user is responsible for the backup of his data. Of course we have a system-wide backup where we can restore the whole system but this cannot be claimed for individual restore requests.

Please be aware that the desktop client will synchronize the contents of a local folder with the server. This works not only fine for creating or modifying a file, but also for deleting a file. If you delete a file, it gets not only deleted on the SWITCHdrive server but also deleted on other clients that were syncing that file.

SWITCHdrive provides a trash-bin for deleted files which means deleted files can be brought back. But this functionality is only available for 90 days after the file was deleted. When this period is over, the file is permanently removed from the servers and cannot be restored any more.