The synchronization depends on the number and size of the files to synchronize. Also the speed of your Internet connection and the load of the SWITCHdrive-Servers are factors that can slow down synchronization.

In most cases, this problem occurs in folders that belong to somebody else. The owner of the shared folder has not given you the permission to delete any data in his or her shared folder. 

Without the delete permission, you are also not allowed to move any data, eg. a file to a subdirectory or a file out of a subdirectory, because the move operation contains a copy and a delete operation.

If you try to move a file without the required permission, an error message will be displayed ("403 Forbidden" with the file or folder location that you tried to move). Undo the move or get in touch with the owner of the shared folder and ask this person to also grant you the delete permission.

Please note:
When a folder is directly shared to another SWTICHdrive user, the delete permission is not granted by default (but all other permissions are). You need to explicitly give the delete permission to a shared folder!

DeletePermissionIf you want to include the delete permission, locate the share and click on the cogwheel (1) to show the options of the share, then click the check box in front of "delete" permission (2).

Please be aware that users who have the delete permission can also accidentally trash some important data or rearrange the content of your shared folder. Because this happened many times in the past and caused restore requests, we decided to exclude the delete permission from the default sharing settings. 

By some rare occasion you may get to see the following message:

RestoreMsg

SWITCHdrive detected, that the some of your local files have a wrong timestamp, which could be caused by a user who has restored a local folder or by a restore operation inside a SWITCHdrive data center. Don't worry, you still have your most recent version of the files stored locally on your computer!

However, if SWITCHdrive would continue normally, some of your files could be replaced by an older version, which would be wrong in nearly all cases. That is why we recommend to click on the default option "Keep Local Files as Conflict".

Please make sure that you have the latest SWITCHdrive client installed! If not, download and install it. Then try again.

Confirm that you are connected with the Internet and that you are logged in with the right username and password.

Quit the SWITCHdrive client by right-clicking the small cloud-logo in the task- or status-bar and choose 'Quit SWITCHdrive'. Then start it again.

Please have some patience - sometimes it just takes some time until the synchronization process starts.

Maybe you have just disabled the synchronisatoion of large folders? Check this settings of the SWITCHdrive client in the general tab of your SWITCHdrive client. Adjust the folder size or uncheck this settings if it is ok for you to sync also large folders.

MaxFolderSize

Make sure that the the name of the folder you synchronise with SWITCHdrive is exactly spelled the same way as in the SWITCHdrive settings. Capitalisation is crucial: SWITCHdrive is not the same as switchdrive.

If your switchdrive folder is spelled differently, please rename the folder to match the naming in the SWITCHdrive settings. After that quit your SWITCHdrive client and restart it again.

If you've deleted a file you can retrieve it through the webclient of SWITCHdrive. Click "Deleted files" in the lower left corner (1). Select the files or folders you would like to restore and press "Restore" (2). If you want to permanently delete the files or folders click on the trash bin (3).

HowToRestore

All files and folders you delete are saved for a certain amount of time, so you are able to restore them if required. If you would like to permanently delete a file or folder, go to the webclient of SWITCHdrive. Click on the "Deleted files" in the lower left corner. Select the file or folder you would like to permanently remove and click on the trash bin icon. Please note: permanently deleted files or folder cannot be restored, so be very cautious when you decide to permanently delete a file or folder.

This might come in handy if you have folders with a lot of (large) files, such as "Movies" or "Backup". You might not want to sync these files to every computer you have. To prevent SWITCHdrive from doing this, go to your SWITCHdrive settings (right-click on the SWICHdrive symbol ) and select "Settings" from the pop up menu.

In the main-tab on the left  you can uncheck the folders that should not be synced to your computer.  The files are NOT deleted, they are just not synchronized to your computer.

Sharing data in SWITCHdrive is a matter of trust and fairness. If you have received a share of data from somebody you do not know decline the share and contact the user who has shared the data with you. Inform the other user that the share to you was probably wrong and maybe somebody else should have received the share.  

You can also configure your switchdrive in such a way that incoming local shares are NOT automatically accepted any more. Remove the corresponding checkmark in your personal settings, section Sharing:

Screenshot 2019-10-18 at 10.20.52

If you have configured your switchdrive settings this way, a notification is briefly displayed on your screen whenever a local user share arrives. To accept the user share, go to your web-client and click on the small bell with the red dot ( Screenshot 2019-10-18 at 10.54.06 ) on the left of your name. Read who has shared data with you and click on the accept or on the decline button.

If you are using the sync-client, go to your switchdrive settings and open the Activity panel, section "Server Activity" in order to accept or decline the share. 

Screenshot 2019-10-18 at 10.32.12

Conflict files are created when SWITCHdrive is unable to detect which file contains the most recent changes, the file that is stored on the SWITCHdrive server or the file that is stored locally on your harddisk. You need to solve such a conflicts yourself, because SWITCHdrive is unable to do this for you.

conflict-1

In order to solve this conflict situation click on the yellow-green line in the SWITCHdrive setting which will display more details about the conflict file in your switchdrive folder. Enlarge the setting window if necessary to see the name and the location of the conflict file. You can also hover with the mouse over an entry to see the path of the conflict file

conflict-2

Double click on the file entry to open the folder in which the conflict file is stored. Locate the original file and the conflicted copy of the file, which are displayed next to each other. Usually you can easily detect by the size or date of the files which one is the more recent version.

conflict-3

If you can not spot this, then you need to open both files side by side and scroll down to detect the differences between the two files. When in doubt, just rename the conflicted copy of the file and replace "conflicted" by "old" or by a space, so you can always go back to the two file versions. Once renamed the conflict is solved and the exclamation mark disappears.

conflict-4

Note: Conflict files are always stored locally inside the switchdrive folder. They are never synchronised to other clients or to the SWITCHdrive servers as the file conflict is a local problem in your switchdrive folder. The conflict message will only disappear when you delete or rename the conflict file.

On some rare occasion the sync connection to the local switchdrive folder can get broken.

This could also happen when you rename your local switchdrive sync folder or move it to someplace else by accident. When the sync connection is broken, the following error message will be displayed.

New-Sync-1

To connect the SWITCHdrive Sync Client to the local switchdrive sync folder please follow the steps 1 to 5:

1. Open the SWITCHdrive Settings and locate the Account Button on the right side. To be on the safe side, click it and select Logout to logout of your switchdrive account.

2. Click the Account Button again and select Remove to delete the broken sync connection.

New-Sync-2

3. A confirmation box will be displayed and asks you if you really want to remove the sync connection. Don't worry, no data will be deleted by this action. Click on the button Remove connection.

4. If not already running, restart the SWITCHdrive Sync Client and login to your switchdrive account:

New-Sync-35. Because of OAuth2 you have to authorize that this SWITCHdrive Sync Client can access your switchdrive account. Click on the Authorize button.

Screenshot 2020-02-20 at 12.21.05 6. Finally, configure the new sync connection.
- In the upper part, synchronize everything from the server (first option). You can always decide later if you do not want some folders synchronised to you local folder.
- In the lower part, click on the button with the path to the switchdrive folder and select from the directory tree your existing (or new!) local folder for synchronisation. If a switchdrive folder already exists, locate and select it. Please keep the name "switchdrive" as the default name for your local sync folder because this will ease the trouble shooting in case you need to contact the switchdrive support one day.

New-Sync-4

7. Click on the Connect button to start the synchronisation again.

 

Sometimes there are good reasons to stop the background synchronisation process of your SWTICHdrive Sync Client for a while, for example when you have a video-conference and you want to use all of your bandwidth of your internet connection for your video conference application.

In such cases, right click on the switchdrive icon (drive-logo ) and then select from the pop-up menu the entry "Pause synchronisation")Screenshot 2020-04-11 at 11.20.44

While the synchronisaton is paused, the switchdrive icon will show a pause symbol (Screenshot 2019-09-10 at 14.36.03 ). To resume the synchronisation, simply open the pop up menu again and select "Resume synchronistaion")

You can easily upload or link your files from your SWITCHdrive account directly into your Moodle course. However, to use this feature, your Moodle / SWITCHdrive admin needs to correctly setup the linking of the two software tools. Please get in touch with your Moodle help desk if this is not the case.

1. Go to your File picker in Moodle and locate the SWITCHdrive entry on the left side.

Moodle2

2. Click on SWITCHdrive and login to your SWITCHdrive account.

3. Select a file in your SWITCHdrive account which you would like to link to your Moodle course. The following selection box will appear:

Moodle4. Choose how you want to link the file to your Moodle course:

  • Make a copy of the file: this will copy the file into Moodle. Any updates that you perform on Switchdrive are NOT updated in Moodle.
  • Create an alias/shortcut to the file: this will create a shortcut to the file such that the file effectively remains on SWITCHdrive thus when you update the file, it ismagically updated in Moodle too.
  • Create an access controlled link to the file: this option is extremely useful should you wish students to submit files since once submitted, the file is effectively locked and cannot be changed until you release it.

5. Click on the Button "Select this file" 

If you are the Moodle admin at your institution follow these steps to setup the SWITCHdrive-Moodle integration:

Preparation:

  1. Find out your Moodle's OAuth2 callback URL (it should look like https://yourmoodle/admin/oauth2callback.php)
  2. Send a request to drive-support@switch.ch that you want to do the SWITCHdrive-Moodle integration. Attach the callback URL to this request.
  3. SWITCH will create a Client-ID and a secret key and will share a file containing this information with you.

Configuration:

  1. Using the Owncloud repository plugin which you have installed from Moodle, set this repository as "Enabled and visible"
  2. In Site administration > Server > OAuth2 services, click "Create a new custom service" :
    1. Chose a name for the service (will not be displayed to users)
    2. Enter the Client ID and Client secret key which has been provided by SWITCH
    3. Set the Service base URL as "https://drive.switch.ch/"
    4. Save the newly created service
  3. Back in the Owncloud repository configuration page, click "Create a repository instance"
  4. Chose a name for the Repository (this will be displayed to the users), select the service you configured in step 2 in the Issuer drop-down list
  5. Click on the configuration icon

    Picture 1

  6. Enter the following mappings:

    Picture2

  7. Then click on the user configuration icon:

    Picture3

  8. Ensure the following are set:

    Picture4
  9. Test the new SWITCHdrive-Moodle integration inside a Moodle course.

The list of ignored files usually contains several hidden system files which only make sense locally on the specific computer. Synchronising such files to other computers or to the cloud is not needed and are therefore not synchronised.

Maybe you find several ~$-files in your list of ignored files. These are document/template lock files. Every time a document is opened or a template accessed a (normally hidden) lock file is created in the same folder as the document/template. They should be removed whenever the document is closed, but they can remain if the application closes abnormally.

For more information about (hidden) temporary files created by Microsoft Office application see

https://support.microsoft.com/en-us/help/211632/description-of-how-word-creates-temporary-files