External Services

For certain tasks the SWITCH edu-ID service relies on commercial companies that offer specialized services. In order to work and achieve their goals, these services need some data.

Find below a list of these external services, for what edu-ID relies on them and what data they may receive if you use certain features of SWITCH edu-ID:

Service, Company Data processing location Purpose of data processing Data that service receives Applicable Switch services If unsafe country: Measures
Bouncer, Bouncer Ltd Poland Passively verify e-mail address of user.
Purpose: Determine if an e-mail address is still working or if it should be deleted
Bouncer receives e-mail addresses that it then tries to verify. It reports if e-mail messages are likely to be deliverable to this address or not. edu-ID  -
Pingen, Pingen GmbH Switzerland Send postal letter with token to user.
Purpose: Verify postal address of user
Pingen receives the recipients name and postal address to send a letter to. The letter typically contains a random-generated one-time password that is used to verify the address of the recipients. edu-ID  -

SMS Gateway, Mocopay GmbH


Send SMS text messages. Purpose:

  1. Verify mobile phone number of user
  2. Enable user to log in with a second factor
  3. End user support
  4. Account recovery


The SMS gateway receives the receiver's phone number to send the text message to as well as the message itself. The message consist typically of a random-generated one-time code. edu-ID  -

SMS Gateway, Clickatell, US (backup, service currently disabled)

US service currently disabled
Site 24x7, ZOHO Corp US, EU, India, Australia

Monitor edu-ID service status and send notifications for announced and non-announced downtimes.

Display status overview on edu-ID Website.

The monitoring service receives anonymous server and service status information.

Optionally, any person may subscribe to notifications sent by email.

IdP hosting
No personal data transmitted